Hello, thank you for visiting the Good Dog Behaviour & Training Website (the ‘Site’). Below is the lowdown on how we work.
Please review the following basic terms that administer your use of and purchase of products and/or services from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the “Agreement”).
Good Dog Behaviour & Training may make changes to the information contained in this Site, or to the services described and contained therein at any time and without notice.
Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).
Important Information Regarding COVID-19
Rest assured that looking after our clients is of utmost importance to us. We are following government directive and are taking every precaution we can.
In response to recent Government recommendations, we have strict requirements for clients attending appointments. If you currently have an appointment booked with us, we kindly ask you to follow these compulsory guidelines, for everyone’s safety.
1- Where your appointment is conducted indoors and/or physical distancing cannot be maintained, we kindly ask that you wear a fitted face mask that covers your nose and mouth to protect yourself, our team, and to do all that we can to keep the communities that we love as safe as possible.
2- If you’re feeling unwell or you are a close contact to a suspected COVID-19 case or outbreak, please contact us ahead of time to reschedule. We will be temporarily waiving any short term cancellation penalties for those who are feeling unwell.
3- We reserve the right to cancel or reschedule your appointment if you are ill, or do not comply with these rules, this is for everyone’s safety.
Thank you in advance for your patience, understanding and cooperation.
This is a rapidly changing situation, we will continue to act in accordance with the recommendations set out by authorities in the interest of everyone’s health and safety.
Cancellation/Reschedule And Refund Policy
Our clients are busy professionals that run their lives on schedule. As such, we have a strict 48 hour cancellation policy. You may cancel or reschedule up to 48 hours prior to your appointment without a fee. After this period you will be charged in full for the cost of your appointment.
If you miss your scheduled appointment and you have not contacted us prior to the session taking place, the session will be forfeited and you will be charged in full for the missed session.
Whilst we will make every effort to be flexible and accommodate you, last-minute cancellations or attempts to reschedule are inconvenient for us and our other clients. Cancelling and rescheduling due to legitimate emergency / medical circumstances may be accepted as long as we have been given reasonable notice prior to the appointment time.
In certain circumstances, Good Dog Behaviour & Training may decide, in its sole discretion, that it is necessary or desirable to cancel/reschedule a confirmed booking such as where there are extreme weather conditions or medical emergency or illness/injury. If this happens, you will not be charged for that session.
All Programs and Gift Certificates are prepaid, NON-REFUNDABLE for changes of mind or cancellations by you, NON-TRANSFERABLE, cannot be SUBSTITUTED and are applied to (1) per household unless otherwise stated.
All sessions purchased as part of a program must be used within 12 months from the date of purchase.
Liability Release and Training Agreement
I agree that I have hired Good Dog Behaviour & Training, as training professionals, to determine which tools are necessary to help me train my dog. I understand that I will obtain the best training results by following the instructions of the Good Dog Behaviour & Training trainer(s). I further understand that I am solely responsible for the training of my dog.
I understand that working with dogs may pose some risk to myself, members of my family, my guests, or my pet(s) and I expressly assume the risk of any damage or injury caused to or by my dog as a result of following advice found from Good Dog Behaviour & Training.
Advice that is official or unofficial is still my responsibility to interpret and follow only advice that is safe. I understand that it is my responsibility to supervise my dog(s) for their safety and the safety of other animals and people.
I am responsible for damages caused by my dog(s) and/or my guests and family members.
In consideration of my participation in a dog training session or sessions conducted with information from Good Dog Behaviour & Training, I, on behalf of myself and any minors attending the dog training session(s) with me, waive, release, and agree to hold harmless Good Dog Behaviour & Training and any and all of its employees, volunteers, agents, insurers, and successors from any and all causes of actions, claims, demands, losses, injuries, and damages of any kind which may be sustained or caused by my dog(s) in connection with the training session.
I also understand(s) that the degree to which a dog is successfully trained is a matter of the interest, commitment, and cooperation of the dog owner. Accordingly, the undersigned acknowledge(s) and agree(s) that this is a consultation offering general advice, guidance, and instruction for changing or managing a behavioural problem, and that Good Dog Behaviour & Training has not and will not make any promise, guarantee or warranty that their dog will achieve any particular level of training.
The Good Dog Behaviour & Training website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site.
You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.
This site may provide links or references to other sites. However, Good Dog Behaviour & Training assumes no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content.
Good Dog Behaviour & Training value and respect your privacy. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone else. We use this information to identify your bookings, orders from our online store, provide you with Good Dog Behaviour & Training updates (if requested) and to personalise your experience with us.
Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when signing in to your account or proceeding to a checkout to finalise an order you may wish to make.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.